You’ll lose service on your giffgaff refurbished phones original network on the day the switch takes place. The number you wanted to keep will then be live on the giffgaff network. If you haven’t already, place your giffgaff SIM into your handset, and you’re ready to go. This section contains the last 5 transactions that weren’t included in any active plan you may have had. So it basically shows the last 5 times you used your phone and were charged from your credit balance.

What Is A Giffgaff Contract?

Customers receive a monthly email summarising their recent usage and recommending the best goodybag to buy for the next month. You can do this online or by buying a voucher in selected shops, and you can set up goodybags to automatically recur each month. You should receive your PAC code within 60 seconds, and it will be valid for 30 days. If you want a PAC code, you’ll need to be in the UK to request it. If your travelling means you’re not spending much time in the UK, your eligibility for EU roaming will expire and RLAH will no longer be included in your plan.

Why Can’t I Log Into The Giffgaff App?

If you have already switched to giffgaff or left your previous network provider, and decided that you then want to keep your previous number? You can still request a PAC code by contacting your previous network provider. You can get your STAC by texting STAC to 75075, from the number you don’t want to keep and following the simple steps. Giffgaff offers payback points to members who recruit other members and who provide customer service to the Giffgaff community. Giffgaff promises to match their members’ charitable donations, pound for pound. Giffgaff itself is an old Scottish word for ‘mutual giving'[36] and the company states they attempt to maintain that ethos as much as possible.

You’ll then need to pop that code in when your new network provider requests it. Calls and texts are unlimited while you’re in the EU/EEA. You can ring up any standard rate number in the country you’re visiting, or back home to the UK, without worrying about extra charges. But heads up – there’s a fair usage policy to keep things fair for everyone. This means if you’re sending lots of texts or making lots of calls to lots of different numbers, you might hit that limit and lose access to roaming temporarily. If you’re a giffgaff member, check your dashboard under, “recent usage” to see when your free giffgaff-to-giffgaff calls and texts expire.

They will cancel your giffgaff account for you and bring your giffgaff mobile number. It may be longer than three months since you bought a plan or some credit. Check on your dashboard under, “recent usage” to see when your free giffgaff-to-giffgaff calls and texts expire. When you go abroad, your device will be able to connect to local network providers, so you can carry on using your giffgaff SIM for calls, texts and data.

If any of the above has happened or you suspect your giffgaff account might have been compromised please follow the steps highlighted in this guide. If you haven’t already downloaded the giffgaff app, you can get started by heading here. If you are using the giffgaff app, make sure you’ve updated to the latest software version.

Because giffgaff’s deals are SIM only, you’re only paying for the SIM card and the data, minutes and texts it enables, so you’ll have to supply your own phone. Before you take out a giffgaff SIM only plan, think about what’s important to you. Maybe you’re message-mad and need hundreds of monthly texts to stay in touch. If you want to keep your giffgaff number, you need to request a PAC which you give to your new network.

The same goes for VOIP apps, which make calls over the internet. But both use data, and they’re not always convenient to use. Our Knowledge Base is packed with helpful guides and videos to solve common issues. Whether you need help with internet settings, using your phone abroad, or understanding your goodybag, we’ve got you covered. You’ll need either a credit/debit card or your Paypal account saved under My payments so you can be charged when each new plan starts. When you join giffgaff, your plan (formerly known as a goodybag) is automatically set to auto renew/recur.

To enable this, please login and head over to your security settings on your profile page and select 2 step verification. This article covers preventative measures for keeping your giffgaff account safe. If you have noticed suspicious activity on your account, please follow the steps in this guide to reach out to us as soon as possible. For existing members, head over to your dashboard on the App or Web, if you don’t have an active plan, you can choose a contract plan to start right away. Keeping your payment details up to date ensures your giffgaff payments go through smoothly, preventing any delayed payment.

If you need any help or advice, then you need to get this via the FAQs or forums on the Giffgaff website. Giffgaff is a virtual provider, which means it uses another provider’s infrastructure – in this case, the O2 network. Browse all of Giffgaff’s Sim-only deals, or check our expert picks of the best Sim-only deals.